Refund & Cancellation Policy

Last updated: 03 Oct 2026

This page explains our refund policy for the different kinds of payment that can happen through My Car Info. They are handled very differently, so please read the section that applies to you.

1. The Page Setup Fee

When a vehicle owner or operator pays us to build their My Car Info page (currently ₹999 one-time for the first vehicle, plus ₹149 per additional vehicle), that fee covers the work of building and publishing the page.

This setup fee is non-refundable once paid, since work begins on the page right away. Please confirm your vehicle details, photos, and pricing are ready before paying.

If we are unable to deliver your page at all for reasons on our side, contact us and we will make it right.

2. Annual Renewal Fee

Keeping a page active also requires an annual renewal of ₹199 per owner - one flat fee per year, not per vehicle, covering every vehicle that owner has on the platform.

The renewal fee is also non-refundable once paid.

3. Advance Payments via UPI (Owner & Customer)

Some vehicle pages include a "Pay Advance via UPI" button. This button sends a booking advance directly from the customer's visitor to that vehicle owner's own UPI account - the money never passes through My Car Info, and we have no visibility into it.

My Car Info is not involved in these payments and cannot process, hold, or issue refunds for them. Any refund for a booking advance must be requested directly from the vehicle owner or driver, the same way it would be for any UPI payment made straight to a business or individual.

We encourage vehicle owners to be clear with their customers about their own cancellation and advance-payment terms before accepting a booking advance.

Questions

If you believe a charge related to your My Car Info page setup was made in error, contact us at southzoneholidays@gmail.com or +91 97393 04661 and we'll look into it.